On the final day of work, I rang Poste Haste to follow up on my parcel and to ensure my delivery address was changed. They also told me to follow up the last day of work if not received. As this was being sent to my work address I needed to change the address as work was closing down for Christmas. As by the next week it still had not arrived I contacted the seller again who had not received any update. They informed her they will respond back which she informed me. She contacted the call centre and logged a complaint. It didn't arrive but I was not too concerned as it was December and they probably had a Christmas rush.Īfter a week passing, I made contact with the sender who was shocked it had not been received. I waited for my parcel which was due to turn up on the Friday. This is nothing out of the ordinary as it was a local delivery - Newmarket to Manukau. I purchased an item early December and was notified by the sender that the parcel had been collected for overnight delivery. Post Haste has not been an easy company to get any information from. I now refuse to use stores that use Post Haste as their delivery company.
POST HASTE WHANGAREI DRIVERS
Unfortunately the drivers do not seem to be aware of that policy. The website even states that their policy is that if nobody is available to sign for a parcel that a card to call will be left. I'm pretty sure neither my front door nor letterbox are able to sign their names. I can't imagine what would have happened if the parcel hadn't been there, they wouldn't be able to prove that the parcel was signed for by a human being at the address. Unacceptable, they also couldn't see the issue as we had received the parcel.
When I rang them to inquire why the parcels were left, I was told if the courier is running behind they will leave the parcel. I expect if a parcel is signature required, and nobody is available to sign, that the parcel will not be delivered, and a card to call will be left instead. On 3 separate occasions, I have had parcels delivered to me where it was signature required, the courier has signed for the goods themselves, once on behalf of my letterbox and twice as the front door. If I have a choice I will never use Post Haste couriers. This Review: 2.5/10 Staff: Service: Accuracy: Promptness: The actual Service is terrible and you should not use this if you need an item to be guaranteed delivered in a certain period of time, or even arrive at all. In short, the Customer facing staff are friendly and try to be as helpful as they can be, but they seem to be limited in terms of what they can do for you. It seems to be the internal sorting processes and the management, we are a reasonably big user of their Services and we never get to speak to a manager so none of this is probably even passed to management which probably explains why there are so many issues. The Courier drivers also seem to be friendly and reasonably competent, I have no problems with them. Usually after days of emailing them the item will eventually turn up, with no apologies or anything. The best you will get is a reference for a complaint, but you will need to keep pushing and contacting them for any updates. If you contact their Customer Support they are friendly enough but seem to have no power to do anything and have no idea what is going on in the actual business. It is routine to receive it a day or two after it should arrive, that seems to be normal and happens to me even more frequently, probably a quarter are delayed 1-2 days. Unfortunately I have to deal with Courier Companies as part of my job and I have to say Post Haste are the worst by far, about 1 in every 10 times an item is so delayed that 'Overnight' turns to over a week. This Review: 2.8/10 Staff: Service: Accuracy: Promptness: All up I must have called them eight times and several times they said that the rural deliver lady in my area had it however this was wrong, it never got past their base. When they found a tracking number I was relieved and I apologised to them, however this did not speed up the delivery. The last package came from overseas and I was asking for a refund from them because the package had not arrived. I will avoid buying items now when they use Post Haste for delivery. No apology, No "I will find out what went wrong".just "I don't know".
The lady who gave my package to me said she didn't know. I went to Albany to pick it up and asked them what was going on. Eventually after many phone calls I found the item was at their base. I rung them twice over a week and both times they said they would look into it and call me back within half an hour. Last time the product didn't arrive at my house but was sitting at their base for 2 weeks. I have used Post Haste a couple of times, well others have used them to post me items. This Review: 1.0/10 Staff: Service: Accuracy: Promptness:
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